Find answers to our most frequently asked shipping questions below. If you can't find what you're looking for please contact us at email@example.com and we'll get in touch with 24 hours (M-F, 9-5 EST).
With the exception of high-volume ordering times*, our processing time is 1-3 business days on non-custom orders. Custom orders can take up to 3 weeks for shipment. Processing times during high-volume ordering months can be 5-7 business days, but is often still 2-3 business days. Occasionally, we will offer pre-order sales on items before they are available. Details for processing and shipping times will be specified accordingly.
Please note that our studio operates Monday-Friday, 9-5 EST, and that we are closed for all major US Holidays.
*High volume ordering times include: April, May, June, November, and December.
Of course! We are honored to support you in sending a gift to a loved one, a friend, or someone in need. All of our jewelry items are gift wrapped in beautiful packaging that's wrapped in a lovely brown wax paper with a colorful sticker. Include your recipients mailing address at checkout and we will be sure to send the order directly to them (and exclude all pricing with the package). If you would like to include a gift message, just leave us a note at checkout or send us an email to firstname.lastname@example.org with your order number and we will be happy to do so.
USPS First Class - Trackable and Protected (5-10 days transit time)
Our jewelry and accessories shipped for free via USPS First Class Mail are trackable and protected in the event of lost, stolen, or carrier delays. Please see our other shipping sections on this page for additional information on delays and status updates.
FedEx Ground and 2-Day - Trackable and Protected (2-7 days transit time)
Packages shipped with FedEx Ground or 2-Day are trackable and protected in the event of lost, stolen, or carrier delays. Please see our other shipping sections on this page for additional information on delays and status updates. We do our best to prioritize FedEx orders to be made and shipped from our studio the following business day.
Absolutely! You will receive a shipping notification with your tracking number when your order has been picked up and scanned by the carrier into their system. Please note that you might not see updates to your tracking information for 1-2 days while USPS processes the package.
Paper is heavy and requires extra care to arrive safe and sound. We want to be sure that your planner, accessories and cards arrive without damage and as quickly as possible. Because of this, we are not able to ship our paper products for free at this time. We appreciate your understanding.
Yes! We are happy to offer international shipping for an additional charge. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs.
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
We have practically earned our PhD in USPS terminology. Let us share what we’ve learned!
"Your package is on its way to a USPS facility."
This means that we have handed your package over to our USPS pick up and they are bringing it to a facility. Please note that the USPS is not required to scan First Class or Priority shipments when they arrive at a facility, making the tracking unreliable. If you would like accurate tracking information, we suggest choosing FedEx at check out.
"Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility."
This means that we have handed your package over to our USPS pick up, they have scanned it in, your package is being transferred to the various USPS facilities it needs to go to in order to make its way to you, and now we are waiting on it to be delivered. Later than expected, but it's on its way. All shipping carriers continue to be experiencing delays due to high volume and we thank you for your patience.
Decoding: My order says “Delivered” but I haven’t received it
Sometimes tracking information is updated by carriers prior to delivery (we think it helps them move a little faster), so your package may arrive in the next day or so. Often, the best way to gather updates and information is by contacting your local mail carrier directly, but we don't want you to have to spend a day looking out for your carrier. Please email us email@example.com with your order number and we can send you our recommended step-by-step instructions and help get this sorted out. Please keep in mind that claims can be submitted no earlier than 3 days and no later than 30 days after your item is marked as delivered.
All shipping carriers continue to experience some delays due to staff, system, and logistical regulations in place to stop the spread of Covid-19. While we remain within our processing times, once the package leaves our studio we have little to no control on its safe passage to you. If your package is shipped within the United States and has not shown any movement for 7 full business days please email us at firstname.lastname@example.org with your order number and we will be happy to send your order again if the product is available, if not, we will process a refund. Currently, international shipping and customs processing times are varying widely depending on the destination country and we are not able to offer reshipments or refunds on international orders.
Please double check your shipping address when you check out. Once the item has been shipped using the address provided, we are unable to update or change the address.
Addresses for packages sent via FedEx can be changed after shipment for an $18 charge per address change. Addresses for packages sent via USPS cannot be updated after they have been shipped.
Laurel Denise is not responsible for refunding packages that were sent to an incorrectly entered address.