Of course! Be sure to include your recipients mailing address in the shipping section at checkout. There is no pricing information included on our packing slips. If you would like to include a gift message, please leave your note in the applicable box at checkout.

Yes! We are happy to offer international shipping for an additional charge. All of our shipments leave the U.S. and will spend time in the customs department once they arrive to your country. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from 1-3 days in customs.  

Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

We prefer not to ship international packages via USPS due to the many lost and damaged packages we have experienced, but if you would like an alternative shipping quote please email hello@laureldenise.com the following information and we can send you information:

- Your full mailing address (name, address, phone)

- A list of the products you would like to order

With the exception of high-volume ordering times*, our processing time is 1-3 business days. Processing times during high-volume ordering months can be 5-7 business days, but is often still 2-3 business days.

Occasionally, we will offer pre-order sales on items before they are available. Details for processing and shipping times will be specified accordingly.

Please note that our studio operates Monday-Friday, 9-5 EST, and that we are closed for all major US Holidays. 

*High volume ordering times include: April, May, June, September, November, and December.

USPS First Class (5-10 days transit time)

Our paper accessories are shipped via USPS First Class Mail (unless combined with a planner order). These orders are trackable and protected in the event of lost, stolen, or extreme carrier delays. Please see additional shipping FAQ sections on this page for more information on delays and status updates.

FedEx Ground and 2-Day (2-7 days transit time)

Packages shipped with FedEx Ground or 2-Day are trackable and protected in the event of lost, stolen, or carrier delays.

Please note: We can only fit single planner orders in our FedEx 2-Day shipping packaging. All other planner orders are shipping via FedEx Ground or USPS Priority.

Please see additional shipping FAQ sections on this page for more information on delays and status updates.

Paper is heavy and requires extra care to arrive safe and sound. We want to be sure that your planner, accessories and cards arrive without damage and as quickly as possible. Because of this, we are not able to ship our planner products for free at this time. We appreciate your understanding.

Please double check your shipping address when you check out. Once the item has been shipped using the address provided, it is difficult to update or change the address. 

After a package has been shipped, we are unable to change the address.

Laurel Denise is not responsible for refunding packages that were sent to an incorrectly entered address.

All shipping carriers continue to experience some periodic delays. While we remain within our processing times, once the package leaves our studio we have little to no control on its safe passage to you.

If your package is shipped within the U.S. and has not shown any movement for 7 full business days please email us at hello@laureldenise.com with your order number and we will be happy to send your order again if the product is available. If not, we will process a refund.

Currently, international shipping and customs processing times are varying widely depending on the destination country and we are not able to offer reshipments or refunds on international orders.

We have practically earned our PhD in shipping terminology. Let us share what we’ve learned!

 "Your package is on its way to a USPS facility."

This means that we have handed your package over to our USPS pick up and they are bringing it to a facility. Please note that the USPS is not required to scan First Class or Priority shipments when they arrive at a facility, making the tracking unreliable. If you would like accurate tracking information, we suggest choosing FedEx at check out.

 "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility." 

This means that we have handed your package over to our USPS pick up, they have scanned it in, your package is being transferred to the various USPS facilities it needs to go to in order to make its way to you, and now we are waiting on it to be delivered. Later than expected, but it's on its way. All shipping carriers continue to be experiencing delays due to high volume and we thank you for your patience.

Decoding: My order says “Delivered” but I haven’t received it

Sometimes tracking information is updated by carriers prior to delivery (we think it helps them move a little faster), so your package may arrive in the next day or so. Often, the best way to gather updates and information is by contacting your local mail carrier directly and asking your neighbors if it was accidentally delivered to their address (even delivery folks make mistakes). If you've waited 3 days since receiving your delivery notification and still haven't gotten your order, please email us at hello@laureldenise.com with your order number and we can help get this sorted out.

Please keep in mind that claims can be submitted no earlier than 3 days and no later than 30 days after your item is marked as delivered. 

Absolutely! You will receive a shipping notification with your tracking number when your order has been picked up and scanned by the carrier into their system. Please note that you might not see updates to your tracking information for 1-2 days while USPS and FedEx process the package. 

Oh the woes of small business ownership and shipping! Here is a quick explanation on our shipping decisions:

Our planners weigh just over 1lb with packaging, making them too heavy for USPS First Class Mail which is the most economical choice. We have a deal with FedEx that sometimes gives us a better rate for 2-Day shipping than USPS Priority Mail so that's what we go with (although we do give the USPS Priority Mail option). After years and years of shipping product, we have found that the reliability, timing, and security of the packages sent via FedEx outweighs the cost saving we could find with USPS. We often have to send out multiple packages due to lost or mis-delivered packaged with USPS.

Why not use UPS or USPS Media Mail you ask? Great question! The answer is that we wish we could. Unfortunately, planners and calendars are not one of the legally accepted products that can be sent via USPS Media Mail. And, for us, UPS has a lot of hidden fees that winds up making it more expensive than FedEx.

We are working on a membership club that will give customers access to free shipping and more.