FREQUENTLY ASKED QUESTIONS
Do you customize your jewelry?
We love partnering with individuals and wholesalers alike to bring personalized hope and encouragement to others. Please visit our custom tab for details on individual custom products.
There are a few terms and conditions to note:
There are no returns on custom orders – all sales are final
We reserve the right to refuse custom requests for any reason, without explanation, especially those that contain: Any sort of profanity or inappropriate language or meaning; Any politically hostile language or meaning; Anything that deliberately infringes upon someone else’s copyright or trademark; Anything that, in our sole discretion, puts our brand at risk.
What are your bracelet clasps made of?
We use lobster clasps or magnetic clasps that are brass. If you have an allergy, please make a note on your order (or send us an email with your order number) and we will paint a special metal sealer on your clasps for extra protection.
Will my order get to me without any issues?
We use USPS (United States Postal Service) and UPS for deliveries inside the United States and abroad. Please allow 2 business days for order processing. Orders placed on the weekend will ship on Monday.
For International customers:
All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs.
IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
I have really sensitive skin? Will the brass bracelets turn my skin green?
Brass is a funny little metal and each person's reaction depends on their skin ph levels. We coat all of the brass bracelets in "Eternal Sunshine" which acts as a barrier between the brass and anyone's ph levels. This helps prevent tarnishing and works really well. Nothing is forever though, so you will have to shine it eventually, but you can use warm water and some baking soda and it should shine it right up!
How do I know what size bracelet to get?
To measure your wrist, you can take a soft tape measure, start on the top of your wrist and wrap it around. If you don't have a soft tape measure, just take a piece of string and wrap it around your wrist. Measure the finished length on a straight ruler. The various leather bracelet sizes listed on the website are for the entire piece - leather + clasp + extender chain.
Do you gift wrap?
All of our items are shipped in beautiful packaging that's wrapped in a lovely brown wax paper with a colorful sticker.
Can I be on your mailing list?
Absolutely! Sign up here.
Where do you produce your goods?
Everything is handmade in the U.S. and our studio is in Charlottesville, Virginia. Our brass bracelets are stamped and formed in Rhode Island with a trusted partner.
how can we keep in touch?
What font do you use?
No font at all! In fact, all the writing you see is Laurel's actually handwriting. It changed during AP history in 10th grade and she's never looked back! It's just a tidy and tiny and you think it is and she considers it her super power.