Shipping
Most of the time, our processing time is 1-4 business days, but during our busiest seasons, it can take a little longer (about 5-8 business days). Occasionally, we offer pre-orders for items before they’re officially available, and when we do, we’ll always share the specific processing and shipping details for those orders in the order confirmation.
Our fulfillment team, based in Utah, works Monday through Friday, 9 AM–5 PM PT, and takes a break for all major U.S. holidays.
High Volume Months:
September, October, November, December, January, February, April
If you're shopping during one of these months, thank you for your patience! We’re packing orders as quickly (and carefully!) as we can!
All transit times on our website or carrier tracking pages are just estimates. Once your package leaves our fulfillment center, it's in the carrier's hands, so we recommend reaching out to them directly for more info.
Sometimes, USPS Economy shipping can cause little delays, as packages can bounce around between sorting centers or take a less direct route. It’s totally normal, though we know it’s frustrating! Carriers don’t offer refunds for weather delays or other “Acts of God” (yep, that’s the official term!). If your package is still on the move, we appreciate your patience!
If your package hasn’t moved in 5+ business days and there are no weather delay notices, reach out to us, we’re happy to help!
If you notice an error after placing your order, contact us as soon as possible. Once our fulfillment team begins processing, we’re no longer able to make any changes, and we’re not able to reroute packages after they’ve shipped.
A quick heads-up: Order status updates can sometimes be delayed. Even if it looks like your order hasn’t shipped, it may already be packed and waiting for carrier pickup (meaning it's too late to make any changes).
If you'd like, you can repurchase the correct item when you’re ready and start a return for the original (incorrect) order once it's delivered. Be sure to check out our Return Policy for details, and if you need to start a return, our Returns Portal makes it easy.
Oh how we wish we could hand deliver these planners sometimes! Here’s some information on our processing and shipping times:
- Processing typically takes 1–4 business days (or 5–8 during busy launch/high-volume months) before your selected shipping speed kicks in.
- Please keep in mind that shipping timelines are estimates and not guaranteed, as delays can sometimes happen with weather or the courier.
- Once your order leaves our fulfillment center, it’s in the hands of the courier, and we don’t have control over it (though we wish we did!).
- Our high-volume months are September, October, November, December, January, February, and April.
Note: USPS can sometimes take up to a week longer than their estimated delivery time, bouncing between distribution centers (even leaving your state and then coming back...so fun 🙃).
Once your order ships, you’ll get a tracking link via email to follow along! If your tracking hasn’t updated 5 business days after shipping, just let us know, and we’ll look into it for you!
Sometimes carriers mark packages as delivered before they actually arrive (we think it helps them move a little faster!). If this happens, it could mean your package was delivered to a neighbor, or in rare cases, it may have been stolen.
If you think this is the case, please reach out to the carrier online to report that your package isn’t there and check with your neighbors to see if anyone has received it by mistake.
If you’ve waited 3 days since getting your delivery notification, contacted the carrier and your neighbors, and still haven’t received your order, please email us with your order number, and we’ll be happy to assist.
Please note: Claims can be submitted no earlier than 3 days and no later than 30 days after the item is marked as delivered.
You’ll receive a shipping notification to the email address on your order, along with your tracking number, once your package has been picked up and scanned by the carrier. Please double check that your email address is entered correctly before checking out, and don’t forget to check your junk folder, just in case!
Tracking updates may take 1-2 days as USPS and FedEx process your package.
International Customers
Tracking can sometimes switch to another carrier for the final leg of the journey. If you're not seeing an update, you can enter your tracking number here and select the final mile courier.
If you need any assistance, don’t hesitate to contact us—we’re happy to help!
If your order arrived damaged, we’re so sorry to hear that! Here are the next steps:
- Keep the packaging: Please hold onto the shipping box or bubble envelope your order came in.
- Take a quick photo: Snap a clear photo showing the damage to the item.
- Reach out to us: Contact us with your order number and the photo. We’d love to hear from you within 7 days of receiving your order.
- We’ll make it right: Once we’ve received your email, we’ll review everything and work with you to find the best solution — including sending out a replacement if needed. You’ll hear back from us within 2 business days.
If something’s not quite right with your order, just reach out to us. We’ll be here to help and make sure everything’s perfect for you!
U.S. Shipping Info
U.S. orders over $100 and shipping within the contiguous U.S. qualify for free standard shipping. (Quick note: your cart total must be $100 after any discounts are applied for free shipping to kick in.)
Our carriers are USPS and FedEx. For all other orders, we offer a $9 economy shipping option or FedEx for $15.00. We do ship to PO Boxes via USPS.
Alaska & Hawaii
Due to higher carrier rates, we’re unable to offer free shipping to Alaska or Hawaii at this time. Shipping costs are based on the weight and size of your order and will be calculated at checkout.
International Shipping
We’re so grateful for our global community and are happy to offer international shipping through USPS First Class Mail International or FedEx International Economy. Please note that any customs or import duties are charged once your order arrives in your country and will need to be covered by the recipient.
While we’re not able to offer free international shipping, we’re so thankful you’re shopping with us from around the world!
Of course! Just make sure to include your recipient's mailing address in the shipping section at checkout. There’s no pricing information included on our packing slips. Unfortunately, we are unable to include a special note for your recipient at this time.
Yes, we’re so grateful for our international customers! You’ll be able to see your shipping fee at checkout, but please note that this doesn’t include any customs fees.
All of our shipments leave the U.S. and go through customs when they reach the destination country. While we can’t provide exact timing or cost estimates for customs clearance, most shipments spend about 3-10 days there.
Any customs or import duties are charged once your order reaches its destination and must be paid by the recipient. If you have any issues or questions, please don’t hesitate to contact us.
Orders over $100.00 qualify for free shipping. Please note that your cart total must be $100.00 after any discounts are applied for free shipping to take effect.
We do not offer free shipping on international orders at this time.
Returns
We accept returns up to 30 days after an item has been delivered (if it is in original condition - please read below). Please access our Returns Portal to begin the returns process. Once we receive the return and verify that it is free from use, we will refund the card used to complete the purchase. Original and return shipping charges are not available for refund (unless your planner arrived damaged). Refund times may vary depending on the card or payment provider used but typically process in 3 to 5 business days of item receipt.
IMPORTANT NOTE: All returned merchandise must be in new condition, unaltered, unused, free of any damage, and in its original packaging. Planners that have been written in are not eligible for returns or refunds.
Please note that we can only process refunds to the card used in checkout or issue a Laurel Denise gift card.
All items purchased on sale are final sales. There are no returns on sale items.
We are unable to accept any planners that have been used in any way.
We do not accept returns on international orders at this time.
All returned merchandise must be in new condition, unaltered, unused, and free of any damage for the refund to be processed. Please do your best to include it's original packaging (especially the planner boxes). The decorative boxes that your planners arrive in must be free of damage (do not put the return shipping label on this box). We cannot process planner refunds without the planner box or when there is writing inside. We cannot process accessories returns without the outer packaging (because the product could be damaged during return shipping).
Please reach out to us and provide the original order number or email address associated with the original order to get your return started. We can only provide store credit for gifts to be used on laureldenise.com.
We do not accept exchanges at this time. Please start a return using the Returns Portal above and place a new order for the item you'd like to exchange.
It can take 7-14 days (estimated) for a return to be processed after it arrives in our warehouse.
Planning
Start with our Compare Our Planners page to see our layouts side by side and learn which planning styles work best with each one. Not sure where to start? Take our Planner Quiz for a little matchmaking help.
Once you’ve narrowed it down, visit Inspiration: Planners in Use to see how real people set up and use their planners. Sometimes seeing a planner in action makes it much easier to picture how it could work for you.
Want an even closer look? Our regularly updated YouTube channel has planner walkthroughs, matchmaking videos, and real examples from the Laurel Denise team.
Planning can feel overwhelming at first, but we’re here to make it easier! Whether you’re a seasoned planner or just starting out, we’ve got you covered. Our YouTube channel is packed with content designed to inspire and guide you, and we share daily advice and ideas on Instagram Stories. You’ll also find practical tips in our blog posts, especially 6 Tips to Help You Get Started.
If you are truly just getting started with planning and aren't sure what people put into planners, check out this free printable on Getting Started: What to Put in Your Planner.
For even more inspiration, check out the "How to Start" and "Tips + Tricks" Highlights on our Instagram. If Instagram isn't your thing and you're already feeling a little overwhelmed, here’s some quick advice from Laurel to help you dive in and make the most of your planner:
Laurel’s Quick Planning Tips
- Start with a Brain Drop
Write down every task, appointment, and idea floating around in your head. Get it all out onto paper or a digital note. (For extra fun, use one of our notepads designed just for this.) - Input Deadlines
Transfer the deadlines and projects from your brain drop into your monthly and weekly planner views. You can set this up one month at a time or map out your entire year in advance. (Pro Tip: Consider planning just three months ahead. Use sticky notes as placeholders for appointments in later months—your planning style might evolve, and this approach keeps things flexible. - Assign Tasks
Take the remaining tasks from your brain drop and assign them to a specific day, week, or month. Focus on imminent tasks first, and place long-term ideas in the corresponding month’s list to revisit later. - Track Unassigned Items
Keep a small sticky note or one of our Pop-In-Panels handy with tasks that don’t have an immediate deadline. Address these as you find time and mental capacity or delegate them when possible.
Remember: Planning Is a Process
We revisit this process often, starting with a brain drop and working through the steps to organize our swirling thoughts into manageable actions. No matter where you are in your planning journey, be kind to yourself. There’s no such thing as perfect planning.
If you have any questions or need more guidance, we’re always here to help. Happy planning!
We share new content on our YouTube channel almost every week and post daily updates on Instagram, featuring creative planner spread ideas and lots of fun. For layout-specific inspiration, explore our Instagram highlights, neatly organized by layout type.
Don't miss our How to Use our Planners Page that features images of some of our favorite filled in planner spreads.
Every Laurel Denise planner offers a unique blend of daily, weekly, and monthly views to help you stay organized. Some layouts focus on just monthly or weekly views, while others combine multiple views so you can see everything together.
Here’s a quick look at how they differ:
- The Scout is spiral-bound, with short weekly and daily pages along the bottom.
A favorite for many, it’s ideal if you want to see everything at once without overcomplicating your system. - The Nancy features short weekly pages in the center with horizontal rows.
Best if you like to keep track of everything in one place and manage multiple responsibilities at once. - The Anne has short weekly pages in the center with vertical, lined columns.
Best if you prefer to plan your day hour by hour or time block your schedule. - The Rose doesn’t include weekly or daily pages around the coil (though inserts can be added).
It offers a monthly view on the left and open space on the right—great if you like to separate your planning into categories or lists.
- The Carmen is our most traditional layout, featuring a large monthly planner.
Best if you want a simple, high-level view of what’s coming up.
Curious about our other layouts?
You can find a full list of all our planner formats on our Compare Our Planners page.
Returning customer?
See our layout name change guide to match old names to new.
Think of your monthly and weekly views as two different levels of your plans.
Your monthly view helps you see the big picture. Use it for the dates, plans, deadlines, events, or reminders you want to keep in sight throughout the month.
Your weekly view gives you space for the details. Use it for appointments, tasks, time blocking, lists, or whatever you need to figure out what’s happening this week and what you’re actually going to do.
But there’s no perfect way to divide the two. You might keep your family schedule on the month and your own tasks on the week, use the month for deadlines and the week for the steps that get you there, or repeat important plans in both places so you don’t lose sight of them.
Start with big picture on the month and details on the week, then adjust as you learn what you actually need to see in each place.
The answer is not yet and (potentially) coming soon! My love language is helping people understand just how capable they are once they have a planner system that works for them, but these things take time and energy. Pester Laurel on Instagram and maybe she'll fold faster than we think :)
Our planners come in a variety of sizes depending on the layout. Many of our most popular layouts are available in both Large and Small, while others are offered in one size based on how the layout is designed.
The Scout and The Luna are available in both Large and Small. The Nancy, The Anne, and The Rose also come in both Large and Small, with a wider landscape shape. Other planners, including Claire, Billie, Valerie, Jo, Kristy, Mae, and Carmen, have their own size and format options.
Because dimensions vary by layout, you can Compare Our Planners to see sizes side by side. You'll also find exact measurements in the product photos on each planner page.
Wondering how much writing space you'll actually have? Try our free Planner Size Printable. It includes true-to-size samples of some of the most-used areas of our planner layouts, so you can print them at home and get a better feel for the writing space before you choose.
The right planner size is the one that gives you enough room for the way you plan. Think about how much you like to write, what you’re keeping track of, where your planner usually lives, and whether you want to carry it with you.
A Small planner might be your fit if you love a more compact setup, tend to write smaller, have limited desk space, or want a planner that’s easier to take with you.
A Large planner might be your fit if you like having more room to spread out, write larger, keep lots of notes and lists, or use your planner to keep track of several parts of your life in one place.
And don’t worry about choosing a size based on how “serious” of a planner you are. Small doesn’t mean simple, and Large doesn’t mean you have to fill every inch of the page. There’s no perfect in planning. You’re looking for the amount of space that feels good to you.
If you’re having trouble picturing the difference, we have a couple of ways to help. Our planner product photos show real handwriting inside the layouts, so you can see how much writing space you’ll actually have.
You can also try our free Planner Size Printable. It includes true-to-size samples of some of the most-used parts of our planner layouts, so you can print them at home, grab your favorite pen, and actually try the writing spaces yourself. The printable isn’t a to-scale version of the entire planner; it’s designed to help you get a feel for the space you’ll use when you plan.
Because dimensions and available sizes vary by layout, you can Compare Our Planners to see the size options side by side. You’ll also find exact measurements in the product photos for each planner.
Our private Facebook Group is a treasure trove of information, inspiration, ideas, and encouragement. It’s a uniquely positive space where members also enjoy exclusive early access to all Laurel Denise launches.
General
If you are like us and can't wait to share your latest list or planner hack, apply to be a guest on our "Planny Hour" YouTube Episodes! These special episodes feature you and your planner, showing the team at Laurel Denise just how you make it all work. Fill out this form to apply.
We do! Please sign up on our mailing list for your welcome code and to receive promotional discounts in the future.
Discount codes cannot be combined. Our free shipping threshold discount needs a cart total of $100.00. If a discount code brings your order to less than $100.00, the free shipping will not be applied to your cart and you will need to add additional product to meet free shipping.
Most Laurel Denise planners are made with 130 gsm interior paper, giving you a smooth, substantial writing surface for everyday planning. Our monthly tab pages are made with a thicker 290 gsm paper for extra durability as you flip through your planner throughout the year.
What about pens and highlighters?
Our paper works well with most pens and highlighters, but performance can vary depending on the ink, nib, and how heavily you write or highlight. If you’re unsure, we recommend testing your favorite pen in an inconspicuous spot first.
Our paper products are not customizable. We have heard from many people who have decorated their planner covers with stickers, paint and more and would love to see how you make it uniquely yours!
Laurel’s current favorite is the 0.3 Frixion Erasable Pen. Our Amazon Favorites Shop is filled with our can't-live-without pens, planner, and lifestyle accessories.
Schedule
We’re so excited to share our upcoming launches with you! Check out our releases and restocks information here.