FREQUENTLY ASKED QUESTIONS


Do you customize your jewelry? 

We love partnering with individuals and wholesalers alike to bring personalized hope and encouragement to others. Please visit our custom tab for details on individual custom products.

There are a few terms and conditions to note:

There are no returns on custom orders – all sales are final

We reserve the right to refuse custom requests for any reason, without explanation, especially those that contain: Any sort of profanity or inappropriate language or meaning; Any politically hostile language or meaning; Anything that deliberately infringes upon someone else’s copyright or trademark; Anything that, in our sole discretion, puts our brand at risk.

What are your bracelet clasps made of?

We use lobster clasps or magnetic clasps that are brass. If you have an allergy, please make a note on your order (or send us an email with your order number) and we will paint a special metal sealer on your clasps for extra protection.

HOW DO I KNOW WHAT SIZE BRACELET TO GET?

To measure your wrist, you can take a soft tape measure, start on the top of your wrist and wrap it around. If you don't have a soft tape measure, just take a piece of string and wrap it around your wrist. Measure the finished length on a straight ruler. The various leather bracelet sizes listed on the website are for the entire piece - leather + clasp + extender chain.

I have really sensitive skin? Will the brass bracelets turn my skin green?

Brass is a funny little metal and each person's reaction depends on their skin ph levels. We coat all of the brass bracelets in "Eternal Sunshine" which acts as a barrier between the brass and anyone's ph levels. This helps prevent tarnishing and works really well. Nothing is forever though, so you will have to shine it eventually, but you can use warm water and some baking soda and it should shine it right up!

WHERE DO YOU PRODUCE YOUR GOODS?

Everything is handmade in the U.S. and our studio is in Charlottesville, Virginia. Our brass bracelets are stamped and formed in Rhode Island with a trusted partner. Our paper products are manufactured in China at vetted factories who work with several US-based brands.

Do you gift wrap?

All of our items are shipped in beautiful packaging that's wrapped in a lovely brown wax paper with a colorful sticker.

Can I be on your mailing list?

Absolutely! Sign up here.

HOW CAN WE KEEP IN TOUCH? 

You can find Laurel posting things about life and Laurel Denise on our Instagram feed daily. We also have an active Facebook page and love to share inspiration and new projects there.

SHIPPING: WILL MY ORDER GET TO ME WITHOUT ANY ISSUES?

We use USPS (United States Postal Service) and FedEx for deliveries inside the United States and abroad. Please allow 1-3 business days for order processing during our normal seasons. Busy seasons (April, May, June, November, and December) have a processing time of 3-5 days. We ship orders Monday-Friday, 9am-5pm. Orders placed on the weekend will be processed on Monday.

For International customers:

All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs.  

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

SHIPPING: What does [x, y, z] update mean when i track my order?

We have earned our PhD in USPS terminology.

"Your package is on its way to a USPS facility."

This means that we have handed your package over to our USPS pick up and they are bringing it a facility. Please note that the USPS is not required to scan First Class or Priority shipments when they arrive at a facility, making the tracking unreliable. If you would like accurate tracking information, we suggest choosing FedEx at check out.

"Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility." 

This means that we have handed your package over to our USPS pick up, they have scanned it in, your package is being transferred to the various USPS facilities it needs to go to in order to make its way to you, and now we are waiting on it to be delivered. Later than expected, but it's on its way. All shipping carriers continue to be experiencing delays due to high volume and we thank you for your patience.

SHIPPING: MY PACKAGE SAYS DELIVERED, BUT IT'S NOT THERE

Sometimes tracking information is updated by carriers prior to delivery (we think it helps them move a little faster), so your package may arrive in the next day or so. Often, the best way to gather updates and information is by contacting your local mail carrier directly, but we don't want you to have to spend a day looking out for your carrier. Please email us with your order number and we can send your our recommended step-by-step instructions and ideas. Please keep in mind that claims can be submitted no earlier than 3 days and no later than 30 days after your item is marked as delivered. 

SHIPPING: Where is my order?

All shipping carriers continue to experience some delays due to staff, system, and logistical regulations in place to stop the spread of Covid-19. While we remain within our processing times, once the package leaves our studio we have little to no control on its safe passage to you. If your package has not shown any movement for 7 full days, we would be happy to send a new package your way. Please email us with your order number and we will get the process started.

What is your Processing time?

With the exception of high-volume ordering times*, our processing time is 2-3 business days on non-custom orders. Custom orders can take up to 3 weeks for shipment.

Processing times during high-volume ordering months can be 5-7 business days, but is often still 2-3 business days. Please note that we do not ship any packages and are unavailable via email on Saturdays, Sundays, and all major US Holidays.

High volume ordering times include: April, May, June, November, and December.

SHIPPING: STUCK IN TRANSIT

All shipping carriers continue to experience some delays due to staff, system, and logistical regulations in place to stop the spread of Covid-19. While we remain within our processing times, once the package leaves our studio we have little to no control on its safe passage to you. If your package has not shown any movement for 7 full days, we would be happy to send a new package your way. Please email us with your order number and we will get the process started.

SHIPPING: WHAT ARE MY OPTIONS

USPS First Class - Trackable and Protected (5-10 days transit time)

Packages shipped with our free USPS shipping option are trackable and protected in the event of lost, stolen, or carrier delays. Please see our other shipping sections on this page for additional information on delays and status updates.

FedEx Ground and 2-Day - Trackable and Protected (2-7 days transit time)

Packages shipped with FedEx Ground or 2-Day are trackable and protected in the event of lost, stolen, or carrier delays. Please see our other shipping sections on this page for additional information on delays and status updates.

SHIPPING: WRONG ADDRESS

Please double check your shipping address when you check out. Once the item has been shipped using the address provided, we are unable to update or change the address. Addresses for packages sent via FedEx can be changed after shipment for an $18 charge per address change. Addresses for packages sent via USPS cannot be updated after they have been shipped.