FAQs

What, seriously, that’s your handwriting?
Oh, yes, yes it is. And I still remember the day that it changed? Wanna hear? Okay, cool. I was in AP history class in 10th grade passing notes to my best friend (because, really, what else do you do in AP History when you’re an artist and not sure how you found yourself in that class in the first place?) and, suddenly, my handwriting had changed. No jokes. It was just different. And tiny. And very tidy. Which I liked. So I kept it up. Took a little longer to write those notes though.

Can I get a custom piece? 
We love partnering with individuals and wholesalers alike to bring personalized hope and encouragement to others. Please visit our custom tab for details on individual custom products.

There are a few terms and conditions to note:

  • There are no returns on custom orders – all sales are final
  • We reserve the right to refuse custom requests for any reason, without explanation, especially those that contain: Any sort of profanity or inappropriate language or meaning; Any politically hostile language or meaning; Anything that deliberately infringes upon someone else’s copyright or trademark; Anything that, in our sole discretion, puts our brand at risk.

How do you ship?
All orders are shipped via USPS Priority Mail, USPS First Class Mail, or UPS Ground from Virginia with delivery confirmation. Please allow 48 hours for order processing. Orders received on weekends will be processed the following Monday.

Can I buy something if I don’t live in the U.S.?
You sure can! You just have to select “international shipment/no state or province” in the shopping cart. It’s a bit confusing, we know, and it appears that it’s not an option, but we promise it is. Stick with it.

Is everything secure on your website?
Yes. 

Do you charge sales tax?
All orders shipped to addresses in the state of Virginia are subject to a 5% sales tax. Otherwise, there is no tax.

Do you share our information?
All information submitted to us is kept confidential. No information is ever sold or shared – we won’t share your email address or phone number. Laurel Denise reserves the right to release your information only if required to do so by law.

How often do you change things?
We don't have an exact schedule, but we will let you know that mailing list subscribers are always the first to hear about any additions or changes. Laurel Denise reserves the right to make changes to this site and its content (including prices, descriptions, and inventory) without notification.

Can I be on your mailing list?
Sure thing! You can sign up right here.

Who takes your fab product photographs?
We work with Nancy Cronauer. Find her on Instagram @nancy.notes.

Where do you produce your goods?
Everything is handmade in the U.S. and our studio is in Charlottesville, Virginia with the exception of the ceramic vases (those are made in China with one of our production partners). 

Where else can I keep up with what you’re doing?
I love a good instagram photo and you can find me posting things about life and Laurel Denise right here pretty often. I also keep the Laurel Denise Facebook page up to date with lots of photographs and sale announcements and hellos.