Laurel Denise

With the exception of high-volume ordering times (see below), our processing time is 1-4 business days. Processing times during high-volume ordering months can be 5-7 business days, but are often still 2-3 business days. Occasionally, we will offer pre-order sales on items before they are available. Details for processing and shipping times will be specified accordingly. Please note that our fulfillment center operates Monday-Friday, 9-5 PT, and that we are closed for all major US Holidays. 

High Volume Months:
September, December, January, May

All transit times on our website or on carrier tracking websites are estimated. Carriers offer no refunds to its customers for weather delays or other “Acts of God” (the official legal term). If your package is on the way, please be patient. If you haven't seen movement for 3+ days and there are no weather delay notices, please contact customer service at hello@laureldenise.com.

Please double check your shipping address and products on order before you check out. Once the fulfillment process has been started, it is difficult to make an update. Once an order has been picked up by a carrier using the address provided, the address can be changed for a fee (cost varies depending on the carrier). Please emailhello@laureldenise.comwith any urgent order changes and we will do all that we can to assist before fulfillment has begun. (Please note our office hours are M-F 9-5 ET)

All shipping carriers continue to experience some periodic delays. While we remain within our processing times, once the package leaves our fulfillment center we have little to no control on its safe passage to you. If your package is shipped within the U.S. and has not shown any movement for 5 full business days please email us at hello@laureldenise.com with your order number and we will be happy to contact the carrier and, if needed, ship your order again if the product is available. Please note that during the increased online ordering seasons (November-January), packages might take more time to reach their destination than what is stated on at check out.

Currently, international shipping and customs processing times are varying widely depending on the destination country and we are not able to offer reshipments or refunds on international orders.

Sometimes carriers mark packages as delivered prior to delivery (we think it helps them move a little faster), your package has been delivered to a neighbor, or your package has been stolen. If this has happened to you, please reach out to the carrier directly online to notify them that your package isn’t there and reach out to your neighbors to see if anyone has received your package in error. If you've waited 3 days since receiving your delivery notification, contacted the carrier and your neighbors and still haven't gotten your order, please email us at hello@laureldenise.com with your order number and we can help. Please keep in mind that claims can be submitted no earlier than 3 days and no later than 30 days after your item is marked as delivered.

You will receive a shipping notification to the email address on your order with your tracking number when your order has been picked up and scanned by the carrier into their system. Make sure to check your email address to confirm that it has been entered correctly before checking out and to check your junk folder. Please note that you might not see updates to your tracking information for 1-2 days while USPS and FedEx process the package. If you have chosen UPS SmartPost as your shipping method, USPS will receive your package for the final part of your shipment and, unfortunately, you will not receive a new tracking number. Please email hello@laureldenise.comand we will send you the new tracking number.

If your planner arrived damaged, please save the shipping box or bubble envelope your item was shipped in and contact hello@laureldenise.com with your order number. We will submit a claim and send you a new order right away.

Our planners weigh 2.3lbs with packaging, making them too heavy for USPS First Class Mail which is the most economical choice. USPS Media Mail doesn’t allow planners and calendars (pleaseclick herefor more information on legally accepted Media Mail products). We currently offer FedEx Ground, FedEx 2-Day, UPS Ground, UPS Smart Rate and USPS Priority Mail to be sure that you get the lowest current rate available and the most reliable shipping times with the carrier you prefer. We are always on the lookout for new and lower rates for our products with reliable carriers.

Of course! Be sure to include your recipient's mailing address in the shipping section at checkout. There is no pricing information included on our packing slips. If you would like to include a gift message, please leave your note in the applicable box at checkout.

Yes! We are happy to offer international shipping for an additional charge. All of our shipments leave the U.S. and will spend time in the customs department once they arrive in their destination country. We cannot provide any customs clearance timing or cost estimates, but in most cases, shipments may spend anywhere from 3-10 days in customs. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

We do not offer free shipping on international orders.

Please note that returns are not accepted on international orders.

Orders over $85.00 qualify for free shipping. Please note that your cart total must be $85.00 after any discounts are applied for free shipping to take effect.

We do not offer free shipping on international orders at this time.