Sometimes things don’t go like we expect, and that’s OK. We’re here to help! If you’re not pleased with your recent purchase or it isn’t what you had hoped, please read the FAQs below and use our Return Portal to get your return process started. We accept returns within 14 days of the item being marked as delivered.
IMPORTANT NOTE: All returned merchandise must be in new condition, unaltered, unused, free of any damage, and in its outer packaging (boxes, plastic sleeves, etc). This means that we cannot process planner refunds without the planner box or when there is writing inside. The fastest way to process your return is through our portal (not via email). Our studio office hours are M-F 9-5pm ET and we are closed on all major US holidays.
returns + refunds
We accept returns up to 14 days after an item has been delivered. Please access our Returns Portal to begin the returns process. Once we receive the return and verify that it is free from damage, we will refund the card used to complete the purchase. Original and return shipping charges are not available for refund (unless your planner arrived damaged). Refund times may vary depending on the card or payment provider used but typically process in 3 to 5 business days of item receipt.
Please note that we can only process refunds to the card used in checkout or issue a Laurel Denise gift card.
If your planner arrived damaged, please save the shipping box or bubble envelope your item was shipped in and contact hello@laureldenise.com with your order number. We will submit a claim and send you a new order right away.
We are unable to accept any planners that have been used in any way. We highly suggest trying to resell your planner on our popular privateFacebook page.
