Sometimes things don’t go like we expect, and that’s OK. We’re here to help.
If you’re not pleased with your recent purchase, simply contact us within 10 days of receiving it and we will provide a full refund or replacement. The returned item must be in new condition, unaltered, and free of any damage.
Email hello@laureldenise.com or call 434-249-2211 to get the process started. We will send you a free shipping label to return your item. Once we receive your item and verify that it is free from damage, we will refund the card or account used to complete the purchase. Original shipping charges are not available for refund. Refund times may vary depending on the card or payment provider used.
We offer free repairs! Please email hello@laureldenise.com or call 434-249-2211 to get the process started.
Notes:
- Custom orders and digital downloads are not eligible for return.
- Only purchases made directly from laureldenise.com qualify for these terms. If you purchased your item through another retailer, please work directly with that store on your return.