Sometimes things don’t go like we expect, and that’s OK. We’re here to help!
If you’re not pleased with your recent purchase or it isn’t what you had hoped, simply contact us within 30 days of receiving it and we will provide a full refund or replacement (if available), no questions asked. The returned item must be in new condition, unaltered, and free of any damage. We ask that you please take care wrapping your item so it arrives back to us in good condition. Gifts can be exchanged at any time, for any reason - please send an email to firstname.lastname@example.org and we will gladly set this up for you.
Great! How do we make this happen?
If your return is one of our jewelry items:
Email email@example.com with your order details and we will send you a prepaid return label to ship your item(s) back to us. Once we receive it and verify that it is free from damage, we will refund the card used to complete the purchase. Original shipping charges are not available for refund. Refund times may vary depending on the card or payment provider used but typically process in 3 to 5 business days.
If your return is one of our paper items:
Please package your item(s) with care and be sure to include your invoice or a note with your full name and order number as this is how we can ensure that your refund is processed accordingly. If you are returning a planner, please refrain from placing the shipping label directly on the planner box. All paper returns can be sent the following address:
Laurel Denise Studio
Attn: Planner Returns Order # [your order number]
917 Preston Ave Suite B
Charlottesville, VA 22903
We recommend that you hold on to your tracking information if you would like to keep tabs on your return on its way back to us. Laurel Denise is not responsible for any returned shipments that are lost in transit.
Once your return is heading our way, email firstname.lastname@example.org with your order details so that we can add your information to our system and be on the lookout for your package to arrive in our studio. Once we receive it and verify that it is free from damage, we will refund the card used to complete the purchase. Original shipping charges are not available for refund. Refund times may vary depending on the card or payment provider used but typically process in 3 to 5 business days.
Custom orders and digital downloads are not eligible for return or exchange.
Only purchases made directly from laureldenise.com qualify for these terms. If you purchased your item through another retailer, please contact the store directly for help with your return.
Help! My jewelry broke
Oh no! Let us fix this for you. We gladly offer free repairs for life with all of our jewelry pieces. Please email email@example.com with your order details and we will be happy to help with a replacement at any time ❤️