We accept returns within 30 days of the item being marked as delivered. The fastest way to process your return is through our portal (not via email). Our studio office hours are M-F 9-5pm ET and we are closed on all major US holidays.
IMPORTANT NOTE: All returned merchandise must be in new condition, unaltered, unused, free of any damage, and in its original packaging. Planners that have been written in are not eligible for returns or refunds.
returns + refunds
We accept returns up to 30 days after an item has been delivered (if it is in original condition - please read below). Please access our Returns Portal to begin the returns process. Once we receive the return and verify that it is free from use, we will refund the card used to complete the purchase. Original and return shipping charges are not available for refund (unless your planner arrived damaged). Refund times may vary depending on the card or payment provider used but typically process in 3 to 5 business days of item receipt.
IMPORTANT NOTE: All returned merchandise must be in new condition, unaltered, unused, free of any damage, and in its original packaging. Planners that have been written in are not eligible for returns or refunds.
Please note that we can only process refunds to the card used in checkout or issue a Laurel Denise gift card.
All items purchased on sale are final sales. There are no returns on sale items.
If your planner arrived damaged, please save the shipping box or bubble envelope your item was shipped in and contact hello@laureldenise.com with your order number. We will submit a claim and send you a new order right away.
We are unable to accept any planners that have been used in any way.
We do not accept returns on international orders at this time.
All returned merchandise must be in new condition, unaltered, unused, free of any damage, and in its original packaging (boxes, plastic sleeves, bubble wrap, etc) for the refund to be processed. The decorative boxes that your planners arrive in must be free of damage (do not put the return shipping label on this box). We cannot process planner refunds without the planner box or when there is writing inside. We cannot process accessories returns without the outer packaging (because the product could be damaged during return shipping).
Please email hello@laureldenise.com and provide the original order number or email address associated with the original order to get your return started. We can only provide store credit for gifts to be used on laureldenise.com.
IMPORTANT NOTE: All returned merchandise must be in new condition, unaltered, unused, free of any damage, and in its original packaging (boxes, plastic sleeves, bubble wrap, etc) for the refund to be processed. The decorative boxes that your planners arrive in must be free of damage (do not put the return shipping label on this box). We cannot process planner refunds without the planner box or when there is writing inside.
We cannot process accessories returns without the outer packaging (because the product could be damaged during return shipping). All sticky notes and writing tools are non-returnable and non-refundable.
We do not accept exchanges at this time. Please start a return using the Returns Portal above and place a new order for the item you'd like to exchange.
It can take 7-14 days (estimated) for a return to be processed after it arrives in our warehouse.