THE SCOUT
Formerly called Portrait. Short pages on the bottom with lined columns for time-blocking and list-making.
Most of the time, our processing time is 1-4 business days, but during our busiest seasons, it can take a little longer (about 5-8 business days). Occasionally, we offer pre-orders for items before they’re officially available, and when we do, we’ll always share the specific processing and shipping details for those orders in the order confirmation.
Our fulfillment team, based in Utah, works Monday through Friday, 9 AM–5 PM PT, and takes a break for all major U.S. holidays.
High Volume Months:
October, November, December, January, February, April
If you're shopping during one of these months, thank you for your patience! We’re packing orders as quickly (and carefully!) as we can!
All transit times on our website or carrier tracking pages are just estimates. Once your package leaves our fulfillment center, it's in the carrier's hands, so we recommend reaching out to them directly for more info.
Sometimes, USPS Economy shipping can cause little delays, as packages can bounce around between sorting centers or take a less direct route. It’s totally normal, though we know it’s frustrating! Carriers don’t offer refunds for weather delays or other “Acts of God” (yep, that’s the official term!). If your package is still on the move, we appreciate your patience!
If your package hasn’t moved in 5+ business days and there are no weather delay notices, reach out to us, we’re happy to help!
If you notice an error after placing your order, contact us as soon as possible. Once our fulfillment team begins processing, we’re no longer able to make any changes, and we’re not able to reroute packages after they’ve shipped.
A quick heads-up: Order status updates can sometimes be delayed. Even if it looks like your order hasn’t shipped, it may already be packed and waiting for carrier pickup (meaning it's too late to make any changes).
If you'd like, you can repurchase the correct item when you’re ready and start a return for the original (incorrect) order once it's delivered. Be sure to check out our Return Policy for details, and if you need to start a return, our Returns Portal makes it easy.
Oh how we wish we could hand deliver these planners sometimes! Here’s some information on our processing and shipping times:
Note: USPS can sometimes take up to a week longer than their estimated delivery time, bouncing between distribution centers (even leaving your state and then coming back...so fun 🙃).
Once your order ships, you’ll get a tracking link via email to follow along! If your tracking hasn’t updated 5 business days after shipping, just let us know, and we’ll look into it for you!
Sometimes carriers mark packages as delivered before they actually arrive (we think it helps them move a little faster!). If this happens, it could mean your package was delivered to a neighbor, or in rare cases, it may have been stolen.
If you think this is the case, please reach out to the carrier online to report that your package isn’t there and check with your neighbors to see if anyone has received it by mistake.
If you’ve waited 3 days since getting your delivery notification, contacted the carrier and your neighbors, and still haven’t received your order, please email us with your order number, and we’ll be happy to assist.
Please note: Claims can be submitted no earlier than 3 days and no later than 30 days after the item is marked as delivered.
You’ll receive a shipping notification to the email address on your order, along with your tracking number, once your package has been picked up and scanned by the carrier. Please double check that your email address is entered correctly before checking out, and don’t forget to check your junk folder, just in case!
Tracking updates may take 1-2 days as USPS and FedEx process your package.
International Customers
Tracking can sometimes switch to another carrier for the final leg of the journey. If you're not seeing an update, you can enter your tracking number here and select the final mile courier.
If you need any assistance, don’t hesitate to contact us—we’re happy to help!
If your order arrived damaged, we’re so sorry to hear that! Here are the next steps:
If something’s not quite right with your order, just reach out to us. We’ll be here to help and make sure everything’s perfect for you!
U.S. orders over $100 and shipping within the contiguous U.S. qualify for free standard shipping. (Quick note: your cart total must be $100 after any discounts are applied for free shipping to kick in.)
Our carriers are USPS and FedEx. For all other orders, we offer a $9 economy shipping option or FedEx for $15.00. We do ship to PO Boxes via USPS.
Alaska & Hawaii
Due to higher carrier rates, we’re unable to offer free shipping to Alaska or Hawaii at this time. Shipping costs are based on the weight and size of your order and will be calculated at checkout.
We’re so grateful for our global community and are happy to offer international shipping through USPS First Class Mail International or FedEx International Economy. Please note that any customs or import duties are charged once your order arrives in your country and will need to be covered by the recipient.
While we’re not able to offer free international shipping, we’re so thankful you’re shopping with us from around the world!
Of course! Just make sure to include your recipient's mailing address in the shipping section at checkout. There’s no pricing information included on our packing slips. Unfortunately, we are unable to include a special note for your recipient at this time.
Yes, we’re so grateful for our international customers! You’ll be able to see your shipping fee at checkout, but please note that this doesn’t include any customs fees.
All of our shipments leave the U.S. and go through customs when they reach the destination country. While we can’t provide exact timing or cost estimates for customs clearance, most shipments spend about 3-10 days there.
Any customs or import duties are charged once your order reaches its destination and must be paid by the recipient. If you have any issues or questions, please don’t hesitate to contact us.
Orders over $100.00 qualify for free shipping. Please note that your cart total must be $100.00 after any discounts are applied for free shipping to take effect.
We do not offer free shipping on international orders at this time.
We accept returns up to 30 days after an item has been delivered (if it is in original condition - please read below). Please access our Returns Portal to begin the returns process. Once we receive the return and verify that it is free from use, we will refund the card used to complete the purchase. Original and return shipping charges are not available for refund (unless your planner arrived damaged). Refund times may vary depending on the card or payment provider used but typically process in 3 to 5 business days of item receipt.
IMPORTANT NOTE: All returned merchandise must be in new condition, unaltered, unused, free of any damage, and in its original packaging. Planners that have been written in are not eligible for returns or refunds.
Please note that we can only process refunds to the card used in checkout or issue a Laurel Denise gift card.
All items purchased on sale are final sales. There are no returns on sale items.
We are unable to accept any planners that have been used in any way.
We do not accept returns on international orders at this time.
All returned merchandise must be in new condition, unaltered, unused, and free of any damage for the refund to be processed. Please do your best to include it's original packaging (especially the planner boxes). The decorative boxes that your planners arrive in must be free of damage (do not put the return shipping label on this box). We cannot process planner refunds without the planner box or when there is writing inside. We cannot process accessories returns without the outer packaging (because the product could be damaged during return shipping).
Please email hello@laureldenise.com and provide the original order number or email address associated with the original order to get your return started. We can only provide store credit for gifts to be used on laureldenise.com.
We do not accept exchanges at this time. Please start a return using the Returns Portal above and place a new order for the item you'd like to exchange.
It can take 7-14 days (estimated) for a return to be processed after it arrives in our warehouse.
Start by visiting our Compare Our Planners page for an overview of our layouts and which planning styles work best with each one. That will help you understand what you're looking at.
Then, check out our Inspiration: Planners in Use page for inspiration on how to set up your planner. If you can "see yourself" in a planner, it helps make the hope of organization more tangible.
For detailed product introductions and in-depth planner features, don’t miss our regularly updated YouTube channel, where the Laurel Denise team shares how they use our planners to stay organized.
Planning can feel overwhelming at first, but we’re here to make it easier! Whether you’re a seasoned planner or just starting out, we’ve got you covered. Our YouTube channel is packed with content designed to inspire and guide you, and we share daily advice and ideas on Instagram Stories. You’ll also find practical tips in our blog posts, especially 6 Tips to Help You Get Started.
If you are truly just getting started with planning and aren't sure what people put into planners, check out this free printable on Getting Started: What to Put in Your Planner.
For even more inspiration, check out the "How to Start" and "Tips + Tricks" Highlights on our Instagram. If Instagram isn't your thing and you're already feeling a little overwhelmed, here’s some quick advice from Laurel to help you dive in and make the most of your planner:
We revisit this process often, starting with a brain drop and working through the steps to organize our swirling thoughts into manageable actions. No matter where you are in your planning journey, be kind to yourself. There’s no such thing as perfect planning.
If you have any questions or need more guidance, we’re always here to help. Happy planning!
We share new content on ourYouTube channel almost every week and post daily updates onInstagram, featuring creative planner spread ideas and lots of fun. For layout-specific inspiration, explore our Instagram highlights, neatly organized by layout type.
Don't miss ourHow to Use our Planners Page that features images of some of our favorite filled in planner spreads.
Every Laurel Denise planner layout provides space for daily, weekly, and monthly task lists and notes, featuring the signature all-in-one view that sets Laurel Denise apart. The difference between our planners is (mostly) in the short pages, which are the daily and weekly pages.
In the Horizontal Weeky Planner, these pages have horizontal lines and don't have hourly time blocks. They are in the middle of the planner, around the coil binding.
In the Vertical Weekly Planner, these short pages have vertical columns with lines and allow for a time blocked schedule. They are in the middle of the planner, around the coil binding.
The Portrait Planner is bound with a spiral and the short weekly and daily pages are along the bottom of the planner. Each day has a vertical lined column in this planner.
In the Project Planner, there are no daily or weekly short pages around the coil (although you can purchase inserts for that). This planner has a more open concept with a large monthly view on the left side and a space for categorized lists or brain drops on the right side. This planner also features extra project breakdown pages in the back.
The Simple Monthly Planner is our most traditional layout, featuring a large monthly planner.
The monthly view is where your macro, or your big picture, schedule goes. Deadlines, due dates, travel plans, ANYTHING at all that you need to have a birds eye view of. (If that includes details like your dentist appointment at 2pm on a Tuesday, then so be it, but I would save details like that for the shorter pages.)
The weekly view is where you micro, or detailed, schedule and tasks go. These can be things associated to the items on your monthly view - they are the details of that view. These can also be things that stand alone - meetings, schedule, task items that happen in your daily life.
Check out this reel (and the "month vs week" highlight on our IG channel) for details on this.
As with all of our planners, these definitions are fluid. You can be like Nancy and include details in your monthly view (like that dentist appointment) and use the short pages to echo those details and include detailed tasks, you can be like Mabby and use the monthly view for your family's schedule and the weekly pages for your daily task lists, you can be like Laurel and use the monthly view for your marketing schedule and the weekly pages for your time blocked schedule and daily task list, or like many of the users out there who have found their best way. The recommendation above is the most overarching and basic use and will help you to get started with your Laurel Denise planner.
The answer is not yet and (potentially) coming soon! My love language is helping people understand just how capable they are once they have a planner system that works for them, but these things take time and energy. Pester Laurel on Instagram and maybe she'll fold faster than we think :)
Our Vertical and Horizontal Weekly planners come in Standard (9x12) and Mini (7x9).
Our Project planners are available in Standard (9x12), Sewn Binding (8x10), and Mini (7x9).
Our Portrait planners are available in Standard (8x10) and Mini is coming with our 2026 collection.
All detailed sizing information for every Laurel Denise planner can be found in the photos of each product.
Horizontal Weekly Planners
Vertical Weekly Planners
Project Planners
Portrait Planners
Simple Monthly Planner
There are so many reasons people pick a specific planner size! Here are a few we have noticed come up quite often:
1. Handwriting size *can* matter. We have images on each product listing showing several people's handwriting so that you can see how your handwriting compares and which size to pick based on that.
2. If you don't tend to plan in detail and don't have a full schedule, the Mini planner is for you.
3. If you are just starting your planning journey, we recommend starting with a Mini size.
4. Our planners leave ample room for all of the things, which can make having them fully open feel larger than your usual planner. If this feels intimidating, choose the Mini size.
5. If you want to use your planner to plan work, personal, kids, all of the lists, notes, and your cat's medication schedule, choose the Standard size.
6. Contrary to what it may seem, all of our sizes are pretty portable. The Standard size is about the size of a traditional laptop. If you have a handbag and want your planner to stay there, we suggest going with a Mini.
Our private Facebook Group is a treasure trove of information, inspiration, ideas, and encouragement. It’s a uniquely positive space where members also enjoy exclusive early access to all Laurel Denise launches.
If you are like us and can't wait to share your latest list or planner hack, apply to be a guest on our "Planny Hour" YouTube Episodes! These special episodes feature you and your planner, showing the team at Laurel Denise just how you make it all work. Fill out this form to apply.
We do! Please sign up on our mailing list for your welcome code and to receive promotional discounts in the future.
Discount codes cannot be combined. Our free shipping threshold discount needs a cart total of $100.00. If a discount code brings your order to less than $100.00, the free shipping will not be applied to your cart and you will need to add additional product to meet free shipping.
Our monthly tabbed pages are made from 120gsm (or 80lb) paper, and all other pages are 100gsm (or 65lb).
If gsm and lb don’t mean much to you, here’s a real-world comparison:
How does it work with pens?
We’ve done plenty of pen tests, and the only pen that consistently shows through is a Sharpie marker (and sometimes a fountain pen or highlighter, if you’re really going to town with the ink, it might peek through).
Our paper products are not customizable. We have heard from many people who have decorated their planner covers with stickers, paint and more and would love to see how you make it uniquely yours!
Laurel’s current favorite is the 0.3 Frixion Erasable Pen. Our Amazon Favorites Shop is filled with our can't-live-without pens, planner, and lifestyle accessories.
We’re so excited to share our upcoming launches with you! Check out our releases and restocks information here.