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With the exception of high-volume ordering times (see below), our processing time is 1-3 business days. Processing times during high-volume ordering months can be 5-7 business days, but are often still 2-3 business days. Occasionally, we will offer pre-order sales on items before they are available. Details for processing and shipping times will be specified accordingly. Please note that our fulfillment center operates Monday-Friday, 9-5 PT, and that we are closed for all major US Holidays.

High volume ordering times include: September, November, December, January.

Please double check your shipping address and products on order before you check out. Once the fulfillment process has been started, it is difficult to make an update. Once an order has been picked up by a carrier using the address provided, the address can be changed for a fee (cost varies depending on the carrier). Please email with any urgent order changes and we will do all that we can to assist before fulfillment has begun. (Please note our office hours are M-F 9-5 ET)

Laurel Denise is not responsible for refunding packages that were sent to an address that was incorrectly entered at checkout.

All shipping carriers continue to experience some periodic delays. While we remain within our processing times, once the package leaves our fulfillment center we have little to no control on its safe passage to you. If your package is shipped within the U.S. and has not shown any movement for 7 full business days please email us at with your order number and we will be happy to contact the carrier and, if needed, ship your order again if the product is available. Please note that during the increased online ordering seasons (November-January), packages might take more time to reach their destination than what is stated on at check out.

Currently, international shipping and customs processing times are varying widely depending on the destination country and we are not able to offer reshipments or refunds on international orders.

Sometimes carriers mark packages as delivered prior to delivery (we think it helps them move a little faster), your package has been delivered to a neighbor, or your package has been stolen. If this has happened to you, please reach out to the carrier directly online to notify them that your package isn’t there and reach out to your neighbors to see if anyone has received your package in error. If you've waited 3 days since receiving your delivery notification, contacted the carrier and your neighbors and still haven't gotten your order, please email us at with your order number and we can help. Please keep in mind that claims can be submitted no earlier than 3 days and no later than 30 days after your item is marked as delivered.

You will receive a shipping notification to the email address on your order  with your tracking number when your order has been picked up and scanned by the carrier into their system. Make sure to  check your email address to confirm that it has been entered correctly before checking out. Please note that you might not see updates to your tracking information for 1-2 days while USPS and FedEx process the package. If you have chosen UPS SmartPost as your shipping method, USPS will receive your package for the final part of your shipment and, unfortunately, you will not receive a new tracking number. Please email and we will send you the new tracking number.

If your planner arrived damaged, please save the shipping box or bubble envelope your item was shipped in and contact with your order number. We will submit a claim and send you a new order right away.

Our planners weigh just over 1lb with packaging, making them too heavy for USPS First Class Mail which is the most economical choice. USPS Media Mail doesn’t allow planners and calendars (please click here for more information on legally accepted Media Mail products). We currently offer FedEx Ground, FedEx 2-Day, UPS Ground, UPS Smart Rate and USPS Priority Mail to be sure that you get the lowest current rate available and the most reliable shipping times with the carrier you prefer. We are always on the lookout for new and lower rates for our products with reliable carriers.

Of course! Be sure to include your recipient's mailing address in the shipping section at checkout. There is no pricing information included on our packing slips. If you would like to include a gift message, please leave your note in the applicable box at checkout.

Yes! We are happy to offer international shipping for an additional charge. All of our shipments leave the U.S. and will spend time in the customs department once they arrive in their destination country. We cannot provide any customs clearance timing or cost estimates, but in most cases, shipments may spend anywhere from 3-6 days in customs. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

If you would like an alternative shipping quote please email the following information and we can send you information:

- Your full mailing address (name, address, phone)
- A list of the products you would like to order

returns + refunds

We accept returns up to 14 days after an item has been delivered. Please access our Returns Portal to begin the returns process. Once we receive the return  and verify that it is free from damage, we will refund the card used to complete the purchase. Original and return shipping charges are not available for refund (unless your planner arrived damaged). Refund times may vary depending on the card or payment provider used but typically process in 3 to 5 business days of item receipt.

Please note that pens/pencils/writing instruments, items purchased on clearance, printable digital downloads, and items purchased from one of our retailers  are not eligible for returns/refunds.



Please note that our studio operates Monday-Friday, 9-5 ET, and that we are closed for all major US Holidays.

If your planner arrived damaged, please save the shipping box or bubble envelope your item was shipped in and contact with your order number. We will submit a claim and send you a new order right away.


Laurel’s current favorite is the 0.3 Frixion Erasable Pen. Our Amazon Favorites Shop is filled with our  can't-live-without pens and planner accessories.

You're in luck because we have an entire YouTube channel dedicated to this sort of content! Grab some popcorn, your planners, and your favorite pens and hop to it!

If videos aren't your thing, here's some quick advice from Laurel:
1. Start with a massive brain dump of all of the tasks and appointments and ideas floating around in your head.

2. Take all of the deadlines that are in that list and put them into your monthly and weekly views. You can do this one month at a time or when you set up your entire year. (Pro Tip: Only set up 3 months at a time and keep sticky notes with appointments in the other months of the year. Your planning style might change and it can feel like a lot to commit to setting up 12 months at a time.)

3. Once your deadlines are in, assign the tasks from  your brain dump list a day or a week or a month to get done. If it’s something imminent, put it sooner. If this is just an idea in your head or something you don’t want to forget in the future, put it in that month’s list.

4. Keep a little sticky note (or one of our PIPs) with the items on your brain dump that didn’t get assigned a day. Get to them as you have time or delegate them.

I go through this process often. On any given day, you’ll find me with my brain dump list ready to assign swirling thoughts a time and a place weekly. Be gentle with yourself and remember, there's not perfection in planning!

Our paper products are not customizable. We have heard from many people who have decorated their planner covers with stickers, paint and more and would love to see how you make it uniquely yours!

Our monthly tabbed pages are 120 lb paper and all other pages are 80 lb. Fear not, we've completed pen tests galore and the only "pen" that bleeds through is a Sharpie marker.

Our 2024 Planner Collection - with Horizontal, Vertical, Project Planner Layouts and plenty of accessories - will launch on September 6th 2023 at 12pm EST. Sign up on the mailing list to be the first to know about launches.

There are no additional restocks of our 2023 planner collection. If you'd like to get started before January 2024, please check out our Undated Planner Collection.

Omg, same here. You are in good company! Our Youtube channel is an amazing place to start for videos on our various planners. If you don't have time to settle into the longer YouTube videos, check out our Instagram feed for quick reels with comparisons, tips, and how tos!

In short, so many things! We will introduce a brand new planner format and academically dated Horizontal, Vertical, and Project Planners in May 2024. Our Mini Planner size will expand to include more layouts and we will continue creating accessories that are both functional and beautiful.

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